An Inside Look at the Industry's Leading Vegan Guest Services Training

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Does your company aim to serve all guests with excellence and ease? Has your hotel achieved sustainability certifications, or made climate friendly changes to your operations? Do your restaurants or culinary offerings include plant based options? Then you might be eligible for Vegan Hospitality’s Global Hospitality & Tourism Certification.

In our current travel climate, guests are seeking accommodations that can both meet their dining needs as well as align with their values. We certify vegan friendly and fully vegan Hotels, Hotel Groups & Resorts, Boutique Hotels, Lodges, B&Bs, Retreat Centers, Cruise Ships and other travel accommodations.

Certification by Vegan Hospitality is the highest standard in the industry, ensuring that your vegan guests have an experience that is equivalent in quality to what your traditional guests experience at your accommodation.

The certification process includes:

  • Easy, streamlined, free online auditing (apply here)

  • A data secure, third-party verified certificate and badge you can use in your marketing

  • Vegan Guest Services online staff training course to boost your employee professional development and use for onboarding new employees. Bonus: Employees also receive an individual certificate that is compliant with LinkedIn Certification sharing!

  • A meeting with a certified consultant to guide your team in building a strategic plan for achieving or enhancing your plant forward and climate friendly accommodation goals

  • An interactive Strategic Planning Workbook with resources to build your vegan guest strategy

  • Promotional support to the vegan travel community

Today we are going into detail about a crucial aspect of the certification, which is the Vegan Guest Services Course. This is an online course recording that all employees have access to once a property is certified. While most vegan related training courses target the kitchen staff, our course is relevant for all employees, including front of house, back of house, management, housekeeping, spa, marketing, and more. We believe that everyone has a role to play in understanding and optimizing the vegan guest experience, and that all employees should have access to professional development opportunities.

How is the course delivered?

The course is delivered as a 30 minute video recording, that was recorded by our COO Hayley Cooper. The slides were informed by our team’s 35+ years of hospitality experience and our own experience as vegan guests ourselves (yes, our team is all vegan, so we understand both the professional experience and the guest experience intimately.)

The recording comes along with an email template with suggested wording that management can utilize when sending out the recording to employees. In the password protected course portal, employees will also have access to download their certificate of completion once they have watched the recording. We partner with a third-party data-secure company that manages our certificates, which allows each certificate to be validated with its own unique code. The ensures that your employees have a reputable and valuable certificate with your company’s name on it, showcasing the professional development opportunity they received while employed by your company. Employees will also be prompted automatically to share their new certificate on social media. Our certificates are also LinkedIn compatible, prompting employees to use their unique code to add their certificate to the “Certificates” section of their LinkedIn profiles.

What does the course cover?

Topics of the course include both broad overviews of the vegan guest experience as well as intricate details such as understanding vegan wines and cruelty-free housekeeping practices. Overall, your employees will learn to:

  • Get to know your vegan and plant based guests

  • Understand their unique role in curating the guest experience

  • Understand the vegan lifestyle, dietary requests & top allergens, as well as the difference between vegan, plant-based, and vegetarian

  • Learn about vegan friendly rooms, decor and activities

  • Avoid common mistakes when serving vegan guests

  • Manage guest expectations to receive top reviews

If you believe your hotel may qualify for certification, in which case you would also receive this outstanding training, then we encourage you to go ahead and submit an application. After we audit your materials, our team will let you know whether you qualify, and if not then we will share some steps you may take to take toward getting certified in the future.

Would you like to ask questions on a free call with us? Simply inquire here to set one up.

Our hotel and travel accommodation certification is global, and we have already begun certifying properties in several different countries. Since this launched April 2024, we still have quite a few countries that are still up for grabs for your property to be the first in your region to be certified! This is quite exciting in terms of marketing, especially because you will be able to showcase your property as a leader in this sector for years to come. Learn more about the Vegan Hospitality & Tourism Certification and apply here.