We offer professional development sessions via zoom and in person to restaurants, resorts, hotels, and more!

Our signature Vegan Hospitality Staff Training is specifically designed for hospitality professionals who work in food service or guest relations.

This live group training is provided on request to businesses that are enthusiastic about employee professional development. This training is recommended for: Restaurant, hotel and resort management teams, front of house staff including servers and hosts, catering professionals, cafeteria staff, hotel front desk & concierge staff. Managers are invited to request a group training for their staff.

While vegan dining is on the rise, the lack of professional development in this area has prevented businesses and staff from fully satisfying customers and receiving top reviews. If you manage or own a restaurant, hotel, hospitality group or food service business, this training will help your entire staff achieve the goal of confidently catering to any vegan guest.

Due to the exponential growth of veganism and demand for vegan friendly dining worldwide, every person working in the hospitality industry is expected to know the basics of vegan food service and be able to meet the needs of their vegan customers. What happens when individuals are not properly trained? Customers feel misunderstood and businesses and staff receive disappointing reviews. Even if you have delicious vegan food on your menu, the server’s ability to discuss and deliver the dish with confidence can make or break your 5 star review.

Chefs: Please note this training may inspire you with ideas and information but will not provide recipe development and menu creation support. For chef training, see our High Impact Hospitality Consulting Program. For certification, see our Vegan Hospitality Management Certification Program.

Would you like to support your staff with this professional development opportunity?

RECEIVE A QUOTE AND SCHEDULE YOUR STAFF TRAINING BY COMPLETING THE FORM BELOW

VEGAN HOSPITALITY presentations are available in person in many regions, as well as via zoom

Your Employees Will Learn:

  • How to respond confidently to customer questions, improve ratings and attract more vegan guests

  • How to immediately evaluate whether your business is vegan friendly and know what you’re missing to help you get there

  • The differences in protocol and service for a variety of requests: vegan, plant-based, vegetarian, gluten free, dairy free, lactose free, and other allergies

  • Current food trends and popular plant-based ingredients you might see on your menu

  • Basic vegan nutrition + how to build a balanced vegan meal

  • Compassionate service: Why do people “go vegan”?

  • How to upsell vegan dishes and drinks

What’s Included:

  • 60 minute LIVE virtual training for your group (up to 100 people) (Accessible via computer or smartphone) or in person if you are in one of our consulting regions

“We recently contracted Hayley from Vegan Hospitality for full vegan training within every department. Hayley was fantastic – very knowledgeable and thorough, explaining simply and from a passionate and experienced view point. Hayley was extremely patient and willing to answer all sorts of questions as they came up. We will definitely be doing a follow up refresher and utilise the very thoughtfully put together manual. From Housekeeping to Field guides and marketing ideas, Hayley has everything vegan covered!”
— Talitha Jansen, Executive Director, Klaserie Drift, Awared Wining Luxury Safari Lodge